Maddie joined Salus Medical Services in June 2017 to support the Integrated Care Team in Aldershot, one of the 5 locality ICTs. We spoke about her and her work.
Tell us a bit about the job you do, Maddie.
My main task is to update a ‘tracker’, keeping an up-to-date history on people who’ve been brought to the Integrated Care team, or ICT. Our main aim is to keep people out of hospital, and the tracker goes to representatives from all the services who might need to be involved – Adult Social Services, the Community Mental Health Team, District Nurses and other Community Care professionals, plus support agencies like Making Connections (a befriending service), and palliative care charities like Phyllis Tuckwell. A recent addition to the Aldershot and Farnborough teams is a paramedic who can visit key patients to take the load off Community Nurses and GPs. I keep a record of his calls, noting who he’s seen and what the outcomes are, such as how many hospital admissions have been avoided because his visit has found a better solution.
I make sure the GP practices are up-to-date with the progress their patients are making, or if there is something they need to be aware of.
What made you want to join Salus Medical Services?
The fact that I could be part of something from the early days, and so could develop the role to make it my own, that was a big plus; and knowing there was somewhere to progress to in future. I’m loving working with all the different services, particularly the District Nurses. Having a role that supports patients is something I’m very passionate about.
What’s the highlight of your working week?
The Tuesday ICT Meeting, were the team discusses the patients, we get and give feedback on how they are doing and you can see if the plans and work you’ve done have paid off and made life better for the patients. Knowing their problems are sorted and they have the right care in place is great, and you see their journey from the start to the end.